Something not working, or a question about your data? Write to us.
We read everything and normally reply within two working days. Writing in English or German is fine. HULA is a small project run by three people, and it is in a test phase — your reports are how it gets better.
Frequently asked
The estimate for my item looks wrong.
It might be. HULA's values are automated estimates produced by an AI system from a photo, and they are more accurate for items with a visible brand and model than for generic objects — a chair is just a chair. Adding the brand and model to the title and tapping Update price usually improves the result. If it is still far off, send us the photo and what you think it is worth; those reports are how we improve it.
I scanned the same thing twice and got two different values.
That can happen. The estimate is generated fresh each time, and for items the system cannot identify precisely, the range is genuinely wide. Treat the number as an order of magnitude, not a price tag.
Do my photos leave my phone?
Yes. They are sent to our servers and to an AI provider for analysis. Details are in our Privacy Policy. They are not used to train AI models and they are not shared with anyone else.
How do I delete a photo, or my whole account?
Delete individual items from your inventory at any time. To delete everything: Settings → Delete account. It removes your account, your items and your photos.
Which countries is HULA available in?
Switzerland for now. More to follow.
I want to report a bug or suggest something.
Please do — support@hula.exchange. Tell us what device you are on and what you were doing.